FAQ's
- Where are you located?
One block North of Bells Ferry road next to Marietta
Seventh Day Adventist Church. If you are on I-75 go to exit 267b
(Canton Road) stay right to Cobb Parkway. At the light
turn right and go 8/10 of a mile. You will go through 2 stop lights
(second light is Bells Ferry Rd.), go to the first street
on the right (Field Parkway), turn on to Field Parkway,
then make a quick left (service road), go to the top
if the hill, we are on the right. View
a map to our location.
- What if I need a tow? Do I have to pay up front or can
I pay when my car is completed?
Call our towing service (Hackney Towing) at
770-424-3187. We can add any towing charges to your repair ticket.
No need to pay up front.
- Do you handle extended warranties?
Yes. We accept most extended warranties except those
issued by Honda of America, i.e., Honda Care & Acura Care.
Honda requires that service under these warranties only be done
at a Honda or Acura Dealer.
- Do you have a body shop?
No, we are not set up to do major body repairs or painting,
but we can connect you to good body shops that we work with all
the time that do Honda and Acura work.
- My car needs tires, do I have to go to a tire shop?
No, we carry leading brands of tires for all vehicles as well as SUV's. We also do alignment and balancing
in addition to any maintenance or service you may need.
- My car is due for service. Do I need an appointment?
Appointments are suggested since some services can
take 2-3 hours to complete. We can do 3,000 mile service or an
oil change while you wait.
- What are your hours of operation?
We are open Monday to Friday 7:30 AM to 5:00 PM and
Saturday 8:00 AM to 5:00 PM, closed on Sundays and closed on New
years day, Memorial day, July 4th, Labor Day, Thanksgiving day
and Christmas day. We do have a key drop for after-hours drop
off. We suggest you call ahead (770-427-1745) so we can get all
the information about what you need done.
- When I drop off my car can you give me a ride to home
or work?
We provide courtesy shuttle service to home or work
although we must limit the distance to approximately 5 miles one
way.
- My car needs service, but I need a car during the day.
Do you have a loaner or rental car program?
We work with Enterprise. Let us know
what you need when you make your service appointment and we will
work with you to have the car here when you drop your car for
service. When service is completed, you’ll be able to drop
the rental car here at Alan Cox Automotive.
- Do you install performance parts or do engine upgrades?
We offer a complete line of performance parts including
body kits, suspension modifications, B16 engine swaps and exhaust
system modifications. See our Redline
Auto Club section of our Web page.
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